Reviews
The Guest Reviews page for reading and answering OTA reviews — review notifications already arrive, but the page itself is a placeholder for now.
Guest Reviews lives at /reviews. It is not in the sidebar; you reach it by following a review notification from the bell in the top bar, or by typing the address. The page carries the description Manage and respond to reviews across all channels and a star icon, and that is its whole promise: one inbox for every review a guest leaves on Booking.com, Airbnb or Expedia, with a way to reply from Innvera rather than from each extranet.
Coming soon
The Reviews page currently shows a single Coming soon card — This section is being set up. Configuration options will appear here. No reviews are listed, and there is no reply box. Nothing on this page is wired to the channel manager yet.
What already works
Review activity does reach you, just not on this page. The channel manager listens for review events from connected channels and turns them into in-app notifications in the General category:
| Notification | When it fires |
|---|---|
| New review — A new guest review was received from <channel>. | A guest posts a review on a connected OTA |
| Review updated — A guest review was updated with new feedback. | A guest edits an existing review |
Both link to /reviews, which is why you land on the placeholder when you click them. Until the page is built, open the review itself in the OTA's own extranet; the notification tells you which channel it came from. See Notifications for how the notification feed and push alerts work.
Tips
- Keep replying in the extranet for now. Responses written on Booking.com or Airbnb are the ones guests see; Innvera does not yet hold a copy.
- Review alerts follow the channel-manager permission. They reach whoever holds
channex: read, the same people who get sync errors — so if nobody at your property is seeing them, that is the role to look at.
Related
- Notifications — the notification feed that announces new reviews
- Messaging & Chat — guest conversations, which do work today
- Channel Manager — the connections reviews will arrive through
Messaging & Chat
The Chat inbox for guest messages from Booking.com, Airbnb and Expedia — threads, replies, attachments, No reply needed, and closing a conversation.
Activity Logs
The property's audit trail — what Innvera records automatically, how to filter and read an entry, following a flow by correlation ID, and deleting old logs.