Rooms & Rates
The product you sell — room types and physical rooms, the rate plans that price them, and the policies, taxes, facilities and photos that go with them.
Before a single reservation can be made, Innvera needs to know what you sell and at what price. This section covers that setup. Room types are the sellable categories (Deluxe King, Family Suite, Dorm Bed); rooms are the physical units inside each type, with a number and a housekeeping condition. Rate plans belong to a room type and hold the nightly price per occupancy, the meal plan, the children fee and the weekly restrictions — minimum stay, stop-sell, closed to arrival. Every reservation is priced from a rate plan, and every rate plan is what the channel manager pushes to OTAs.
Around those three sit the supporting catalogues. Taxes & fees defines T-GST, city taxes and service charges and groups them into tax sets that rate plans reference, so quotes and folios carry the right tax lines. Hotel Policies hold check-in and check-out windows, cancellation tiers, deposit terms and house rules, shown to guests on the booking engine. Facilities & Amenities and the Media Library feed the property's listings: what the hotel offers, what each room type includes, and the photos that go with them.
Room types and rooms live under Rooms in the sidebar (Operations group), and rate plans are managed from a room type's card there or from the dedicated Rate Plans page. Taxes and tax sets sit with the rest of accounting configuration, under Settings → Accounting → Taxes & fees. Policies, facilities and media each have their own page, reached by URL or from a search hit rather than the sidebar. Setup is usually done once by a manager, then adjusted seasonally.
Key terms
Room type — a sellable category with a code, occupancy limits and a room count. Inventory and rate plans hang off it.
Room — one physical unit of a room type, identified by its number. Has an operational status (Available, Occupied, Dirty, Out of Order).
Rate plan — a priced product for one room type: pricing options per occupancy, meal type, fees, restrictions and a tax set.
Tax set — an ordered bundle of taxes and fees applied to a rate plan's price. The first set created is the property default.
Restriction — a per-weekday or per-date rule on a rate plan: stop sell, closed to arrival/departure, min or max stay.
Room Types and Rooms
Create room types with occupancy and dorm settings, add rooms, set rooms available, dirty or out of order, and attach photos.
Rate Plans
Sell mode, rate mode, pricing options, fees, weekly restrictions, tax set and channel sync — and how a nightly price is derived.
Policies
Check-in and check-out times, cancellation tiers, pets, smoking, children, deposits and custom policies.
Taxes and Fees
Tax and fee line items, how they are charged, inclusive vs. added on top, tax sets and cascade levels, and the arithmetic on a bill.
Facilities and Media
Hotel facilities, the per-room-type amenity matrix, and the image library for the booking engine and channels.
Negotiated Rates & Company Billing
Keep a partner's contract rates per rate plan, bill their stays to the company window, and let the credit limit and OTA remittance do their work.
Room Types and Rooms
Set up room types with occupancy, dorm and photo settings, add the physical rooms, and manage each room's operational status on the Rooms page.